Resource and Bucket Info
Oracle Field Service uses bucket and resources to categorize the resources. In this integration, use the bucket as a resource type to route the entire meter service tasks to workers. In the bucket, create two resources (field workers) who are assigned field activities coming from Oracle Utilities Customer Care and Billing.
To configure resource and bucket information:
1. On the Oracle Field Service Home page, click the three lines on the top-left corner.
2. Click Resources and search for respective bucket.
3. Click Add Child Resource.
4. Select Bucket to add a new bucket in the Resource type.
5. Enter the required details and click OK.
6. Click Add child resource and select Technician from the Resource type drop-down list. Click OK.
7. Select the required work skills to this Technician. Click Save.