Outbound Channel

This element creates a channel to communicate with Oracle Utilities Customer Care and Billing and Oracle Field Service. Various channel types can be considered, but since the Oracle Utilities Customer Care and Billing integration to Oracle Field Service is through Oracle Integration Cloud, it is used as the channel type.

To add a communication channel:

1. Navigate to Configuration > Subsystems > Applications.

2. Click Add Application. Select “Oracle Integration” from the Application Type drop-down list. Enter the required details and click OK.