Activity Types

Activity types define the categories of the activity supported by Oracle Field Service (in this case, Oracle Utilities Customer Care and Billing integration to Oracle Field Service). In the activity type, various fields (such as time slots and activity status) are denoted using colors and features that each activity type supports. They can be customized for each activity type.

To create an Activity Type Group:

1. Login to Oracle Field Service with valid credentials.

2. Click the hamburger menu icon (icon with three horizontal lines) on the upper-left corner of the Home page.

3. Navigate to Configuration > Resources, Activities, Inventories > Activity Types.

4. Select Activity Types and click Add New.

5. Enter the name and other activity type details. Click Add.

6. For other activity types listed (Install Meter, Disconnect SP, Meter Read, Meter Replace, Connect SP, Item Replace, Disconnect SP, and Item Install), clone and modify the name and details as required.

7. Make sure to enter the corresponding lookup values in the CCBOFSC_ActivityType lookup for all activity types in Oracle Integration Cloud.

Example: FWINSTMT (CCB Task Type) corresponding to Meter Install (OFSC Activity Type)

8. Add only those activity types that are required and specific to customers.

9. To group the activity types under specific groups, click Add Group.

10. Enter “CCB-OFSC” and click Add.