Activities

Work activities are work tasks that need to be completed and originate from a work order or a work order template. As examples, activities may be created for maintenance and inspection of assets, to create service history, and to install or exchange devices.

Asset

An asset describes such objects as meters, poles, pipes, transformers, components, or any other material item owned or managed by an organization.

Asset Attribute

Asset Attributes are characteristic that are recorded for an asset. Each asset type records which characteristic types can be used for asset attributes for assets of that types.

Asset Location

The physical location where the asset is installed. Some examples of asset locations are service points, underground connections, poles, and so on.

Buckets

Use organization units to sort and organize the items in the Resource Tree. Buckets hold the activities that are not yet assigned to the field resources.

Component

Components are devices or other objects that are attached to an asset.

Control Zones

Discrete, hierarchical sections of a utility's distribution system. The control zone configuration requires defining zones, assigning devices to zones and, optionally, creating zone sets (or groups) that assist in assigning crews to multiple zones and to filter crews.

Crews

A collection of one or more resources in Oracle Field Service and can include field resources, vehicles, and so on.

Inventory

Inventory is tracked, ordered, and received from vendors and allocated in the inventory system. As inventory is allocated to work, the system passes this information back to the work management system so that maintenance managers and crews know that their parts are available.

Organization Units

Organization units are typically used to group resources by location. They cannot be route owners and you cannot assign activities to them. Buckets can have activities. However, dispatchers can assign activities to buckets manually and routing can assign activities to buckets automatically.

Stock Item

Stock items are defined as material resources that are held in storerooms and issued to activities that require the materials to be completed. The stock item record determines whether or not the type of stock can be purchased, repaired, tracked, and so on.

Storeroom

Storerooms define the physical location where stock items are stored.

Work Orders

Work orders group similar activities and are used to manage activities to perform any kind of work such as inspection, install, replacement, upgrade, and so on. They are mainly used to facilitate approval processing for work projects. Work orders might also be created to manage a set of activities where the activities are manually linked to the work order.

Work Skills

The job-specific skills necessary to perform an activity. These act as a defining criteria to match activities with the resources.

Work Queues

A queue is the collection of activities that are assigned and can be in different states of completion. Each workday the crew will activate, deactivate its queue according to its works schedule.

Work Zones

The defined geographical area within which a resource can perform activities. Work zones are defined within the work zone dictionary, and are then assigned to resource records.