Creating a follow up work order will result in creation of a work request in the Oracle Utilities Work and Asset Cloud Service solution.

Note that a work request can be asset related and non-asset related.

Asset related work requests are created for assets.

You can specify one of the assets linked to the activity or query asset from the Oracle Utilities Work and Asset Cloud Service solution.

Enter the required information and click Create. A new work request will be created and sent to the Oracle Utilities Work and Asset Cloud Service solution.

A non-asset related request is not linked to any asset and does not contain any asset information.

Work requests created by crew can be found on the crew Requests History.

If the communication from Oracle Field Service to Oracle Integration Cloud fails, Oracle Field Service will retry the completion events that were in error state until the Oracle Integration Cloud communication is successful.

The time limit is 36 hours. After that, all event subscriptions will be deleted in Oracle Field Service.