Oracle Integration Cloud

This section focuses on the monitoring Oracle Integration Cloud and troubleshooting any issues that occur during the integration activation.

Monitoring Integration Flows

Integration flows are monitored using the following:

• Project (for project based instances)

• Observability (for non project based instances)

To monitor the integration flows from the Oracle Integration Cloud dashboard:

1. Login to Oracle Integration Cloud.

2. Click Projects. On the navigation pane, click the relevant project.

3. Navigate to the Observe menu.

4. You can check:

a. Integrations to view the counts of various status of instances created per integration flows.

b. Instances to see instances of integrations of the project.

c. Future runs to see all the runs scheduled or started for scheduled integrations.

d. Audit to view and download design-time audit logs.

For more information, refer to the Monitor Integrations in a Project section in Using Integrations in Oracle Integration 3 at: https://docs.oracle.com/en/cloud/paas/application-integration/integrations-user/monitor-integrations-project.html#GUID-8377A7D5-E5A6-4F67-82D0-D122C55C32FA

To monitor integration flows outside the project using Oracle Integration Cloud Observability menu option:

1. Login to Oracle Integration Cloud.

2. Click Observability on the menu.

3. Select any of the following as required:

• Dashboards: To monitor the complete dashboard of integration.

• Integrations: To monitor each integration.

• Instances: To monitor instance and flow trace/activity stream of the integration.

• Error: To monitor the integrations in 'error' state. Re-submit the asynchronous integration flows.

Troubleshooting

If an activation fails, the Integrations page displays an error message.

To troubleshoot the activation error:

1. Click Download Diagnostic Logs to download the logs for diagnosing the issue.

2. Select Enable Tracing.

TRACE ENABLED is displayed next to ACTIVE.

Some of the sample cases are as follows:

• For any connectivity errors while activating the integration, make sure the trigger connection is successful. Test the connection and refresh the metadata, and then activate the integration.

• If the integration (Oracle Utilities Customer Care and Billing initiated flows) is activated for the first time, ensure the Oracle Utilities Customer Care and Billing catalog is configured accurately.