Integration Overview
The ESRI ArcGIS Field Maps to Oracle Field Service pre-built integration extends the capabilities of the Oracle Field Service mobile solution by bridging key GIS functionality from ESRI ArcGIS Field Maps. The solution enables seamless navigation between the two applications using parameterized deeplink calls for key use cases, as well as utility-specific workflows accessible from both the ESRI ArcGIS Field Maps and Oracle Field Service applications. Out of the box, the solution will also provide support for offline scenarios, adding efficiency and significant value to the field operations.
The integration unlocks key use cases for field crews, utilizing mapping functionality and geospatial data to improve efficiency and optimize workflows. Crews will now be able to:
• Locate and analyze assets in ESRI ArcGIS Field Maps.
• Ability to search for assets (Poles, Transformers, Hydrants, etc.) based on pre-defined searchable fields via a text search.
• Ability to visually identify assets within a particular region on the map.
• Ability to view and update asset attributes directly from Field Maps.
• Create work orders/requests directly from ESRI ArcGIS Field Maps.
• Field technicians can now create both work orders and work requests within Field Maps. The forms are in synchronization with the forms within Oracle Field Service for a streamlined experience.
• Locate assets in ESRI ArcGIS Field Maps and complete work order/request workflows in Oracle Field Service.
• Alternatively, assets can be selected from the map and the required work request/order can be created within Oracle Field Service. This provides a second option for initiating mission critical work.
• View work activities in ESRI ArcGIS Field Maps.
• Ability to view nearby activities, status, and related assets for additional insights available to field technicians.
• Limitations/Considerations:
• The View Work Activities feature is supported by multiple flows and includes a mechanism for configuring historical lookback windows to determine which activities will be synchronized on the map, along with a process to purge older activities (Suspended, Cancelled, Completed passed a defined period threshold - configurable per activity status).
• Only scheduled activities will be considered within this flow.
• Activities must contain coordinates (latitude/longitude) to be included in the synchronization to ESRI.
• Related Asset searches (within Activity view) rely on a strict mapping between Oracle Utilities Work and Asset Management/Oracle Utilities Work and Asset Cloud Service asset type and a corresponding ESRI asset type and in turn a specific Feature layer for proper operation.
The integration will be facilitated via Oracle Integration Cloud and will include flows for creating work orders/requests, both from ESRI ArcGIS Field Maps and Oracle Field Service. The Admin Sync flow will maintain parity between the structure of the work order and work request forms in Oracle Field Service and the forms used in ESRI ArcGIS Field Maps.
The integration will be available for both iOS and Android platforms respectively.
The following diagram illustrates the business processes supported in this integration.