Outbound Message Types

Outbound Message Types

Create an Outbound Message Type for each integration service initiated from Oracle Utilities Customer Cloud Service (Customer Data Sync, Submit Trouble Call, Job History Query, and Planned Outages Query).

Customer Sync Interface

1. Enter “Add Outbound Message Type” on the global Search bar and select the option.

2. Enter a unique Outbound Message Type and Description.

3. Populate the following values:

• Business Object: NMS-MDSYNC (Customer Sync Outbound Message BO)

• Priority: (choose from the selection)

Submit Trouble Calls Interface

1. Navigate to Admin menu > O > Outbound Message Type.

2. Enter a unique Outbound Message Type and Description.

3. Populate the following values:

• Business Object: C1-NMSOUTCAL (Submit Calls Outbound Message BO)

• Priority: (choose from the selection)

Query Job History Interface

1. Navigate to Admin menu > O > Outbound Message Type.

2. Enter a unique Outbound Message Type and Description.

3. Populate the following values:

• Business Object: C1-NMSJOBHST (Job History Query Outbound Message BO)

• Priority: (choose from the selection)

Query Trouble Call History Interface

1. Navigate to Admin menu > O > Outbound Message Type.

2. Enter a unique Outbound Message Type and Description.

3. Populate the following values:

• Business Object: C1-NMSCALHST (Call History Query Outbound Message BO)

• Priority: (choose from the selection)

Query Planned Outages Interface

1. Navigate to Admin menu > O > Outbound Message Type.

2. Enter a unique Outbound Message Type and Description.

3. Populate the following values:

• Business Object: C1-NMSPLNOUT (Planned Outages Query Outbound Message BO)

• Priority: (choose from the selection)