The Generic IVR Adapter processes trouble calls received from Oracle Utilities Customer to Meter. It is part of the Oracle Utilities Outage Management Standard Edition.

The Generic IVR Adapter has to run with the ‘-troublecall’ command line option to enable trouble call data flow. The command line option ‘-docustquery’ should not be used, because the accurate customer information is expected to be received from the Oracle Utilities Customer to Meter system.

For more information about configuring the Generic IVR Adapter, see the Generic IVR Adapter chapter in Oracle Utilities Network Management System Adapters Guide.