Overview of the Integration
Oracle Utilities Customer Cloud Service integration to Oracle Utilities Network Management System helps to manage outage business process between customer information and outage management systems.
This pre-built integration between the leading applications makes sure the seamless automated flow of outage information. It also makes relevant outage information visible from a single application. Key business processes automated by this integration include synchronization of customer data and trouble calls from Oracle Utilities Customer Cloud Service to Oracle Utilities Network Management System. It also supports the ability to query job history, trouble call history, and planned outages from Oracle Utilities Customer Cloud Service.
The integration supports the following flows:
• Synchronize customer data: Customer data is synchronized between Oracle Utilities Customer Cloud Service and Oracle Utilities Network Management System. To view customer information in Oracle Utilities Network Management System, only current information is required to associate customers with service location and supply nodes in the network data model.
• Send trouble calls to Oracle Utilities Network Management System: Capture trouble calls created or updated in Oracle Utilities Customer Cloud Service and send to Oracle Utilities Network Management System. The integration handles both trouble calls created for a particular customer with a known service point as well as “fuzzy” calls that are not initially associated with a customer or device.
• Query trouble calls: Query trouble calls that were placed by a particular customer or caller in Oracle Utilities Network Management System and display the results in Oracle Utilities Customer Cloud Service.
• Query job history: Query the current or recent Oracle Utilities Network Management System jobs that impact a particular customer and display the results in Oracle Utilities Customer Cloud Service.
• Query planned outages: Query planned outage jobs in Oracle Utilities Network Management System impacting a particular customer and display the results in Oracle Utilities Customer Cloud Service.
• Common Error Handler: In the existing integration flows, the alert notification is used to send an email with the detailed format. However, the same alert notification needs to add where ever we want to send an notification in integration flow.
Moreover, this alert notification is added in every fault condition like remote or business or technical fault, and also in global fault handler and scope fault handlers.
The following diagram shows the business processes that are supported in this integration product:
