Oracle Utilities Customer Cloud Service integration to Oracle Utilities Network Management System helps to manage outage business process between customer information and outage management systems.

This pre-built integration between the leading applications makes sure the seamless automated flow of outage information. It also makes relevant outage information visible from a single application. Key business processes automated by this integration include synchronization of customer data and trouble calls from Oracle Utilities Customer Cloud Service to Oracle Utilities Network Management System. It also supports the ability to query job history, trouble call history, and planned outages from Oracle Utilities Customer Cloud Service.

For more information about the product functionality, refer to the Oracle Utilities Customer Cloud Service Integration to Oracle Utilities Network Management System Configuration Guide included in this release.

The integration supports the following flows:

The integration uses Oracle Integration Cloud (an Oracle Integration Cloud middleware product) to coordinate the data flow and data mapping. Oracle Integration Cloud provides a comprehensive solution to create, deploy, and manage cross-application business processes with both automated and manual workflow steps.

This is a bi-directional integration. Data is sent from Oracle Utilities Customer Cloud Service to Oracle Utilities Network Management System and vice versa to support trouble/fuzzy calls, job/call history, and customer information synchronization.