Oracle Utilities Network Management System has preset values configured for crew member classes and vehicle types. These values have to be replicated inside the Oracle Field Service resource types for the NMS Operator can see the crew composition.

Verify the NMS configured value in NMS and compare in the OIC lookup properties as described in the release notes.

Sign into OFS with an administrator user privileges. Go to Configuration Settings, Resource Types. For each crew member and vehicle type create a new Resource Type from the Field Resource role with the label/English name as shown in the NMS Admin data. Check all the applicable features for your installation. If OFS resource types already exist, modify all NMS resources to align with the new crew and vehicle types.