Known Issues
The known issues at the time of this integration release are:
• Even after the supervisor locks an activity, assistant mobile worker is able to perform the asset level operations.
• Undo use item is getting displayed in day2 when the item is used for day1 in multiday activity.
• Error message is not displayed in the Oracle Field Service mobile screen when the crew member starts the successor activity before the predecessor activity.
• In the Oracle Field Service mobile screen, when the crew navigates to the Activity Dependencies tab, the same activity is displayed on the Successor and Predecessor tab.
• Admin Sync known issue:
• The enumeration “wam_actType_psh” to maintain the relationship between the activity types and PSH associated with the activity types. It stores the PSH details as part of the name for the enumeration label. In Oracle Field Service, there is a restriction on the size of the name. If there are more than 5-6 PSHs for that activity type, Oracle Field Service displays a 500 error.
• The character limits for craft code and equipment code in Oracle Utilities Work and Asset Cloud Service are 35 and 34 characters respectively.
• Certain special characters (such as !*"^'~`+:[]</#?) cannot be used when creating craft and equipment codes in Oracle Utilities Work and Asset Cloud Service. Their inclusion may cause an error in the Activity process flow.
• The Refresh activity operation or Resend from Oracle Utilities Work and Asset Cloud Service is not updating the Asset Attributes for existing pool inventories if there is any change in asset attributes in Oracle Utilities Work and Asset Cloud Service.
• Inventories are not updating correctly for trucks when user clicks the Update Truck Inventory button in Oracle Field Service.
• Consider an asset is removed in one of the segments for Construction Multi-Day Activity, and this information is sent to Oracle Utilities Work and Asset Cloud Service as part of Interim Completion. Service Histories that are added for this removed asset in successor segments will cause completion error in Oracle Utilities Work and Asset Cloud Service.
• In the Oracle Field Service mobile application, the action menu is not displayed on the Attachments screen.
• In the forms created by Admin Sync, the Form Purpose and Service History Type code are displayed.
• When the Truck Items screen is shown in the Oracle Field Service mobile application, the action menu (three-dot menu) button is misaligned.
• Asset Attribute values cannot be added for non-tracked asses.
• In the Activity Assets screen, the overline text for an attached component is ‘Attached to null’ if the component was attached in Oracle Field Service when the user was offline.
• In the Asset History screen, the asset information string is undefined if the asset or component was installed or attached from a truck when the user was offline.
• If an asset has been installed at a location when the user was offline, a row is displayed for the location in the On Site tab of the Activity Assets screen.