Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide

Welcome to the Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide for release 25.4. This document focuses on the configurations required for the integration to work.

Note that this integration is applicable to both Oracle Utilities Customer to Meter (C2M) and Oracle Utilities Customer Cloud Service (CCS).

Quick Links

• Preface

• Overview

• Solution Architecture

• Configuring Oracle Utilities Customer Cloud Service

• Configuring Oracle Field Service

• Importing, Configuring, and Testing Integration Connections

• Configuring Lookups, Error Handling, and Email Notifications

• Extension Libraries in Oracle Integration Cloud

• Customizations

• Activating and Testing the Integration Flows

• Monitoring and Troubleshooting

• Limitations and Workarounds

• Validation Algorithms

The complete documentation is available on the Oracle Energy and Water Integrations page on Oracle Help Center.

Have a question? Contact your Delivery Team or My Oracle Support.