Customer Signature
As part of the 20C changes, Oracle Field Service is enhanced to allow technicians to take the customer signature before completing an activity and Oracle Integration Cloud sends the customer signature to Oracle Utilities Customer Cloud Service as part of activity completion information.
After the customer signs in the Customer Signature field, the technician clicks Submit to complete the activity.
Note: Use Clear to clear the customer signature.
Customer Signature is also sent as an attachment in the Jpeg format to Oracle Utilities Customer Cloud Service as part of activity completion information.