Supported Functionality

This section describes the functionality supported by this integration point.

Change the Appointment Time for an Order

If a customer changes the appointment time for an existing order, the CSR can use Oracle Utilities Customer Care and Billing to cancel the old appointment, request a new available appointment slot, and select an appropriate appointment time slot in consultation with the customer.

The following diagram depicts processing when an appointment is changed:

Assumptions and Constraints for Appointments Processing

• You can search for available appointment slots for only one field activity at a time.

• Errors are displayed in the UI.