Supported Functionality
In some cases, a finished service request may require billing. This is indicated when the bill customer box is checked on the Oracle Utilities Work and Asset Management v1.9.1.x service request. In this way, Oracle Utilities Work and Asset Management v1.9.1.x controls which orders are to be billed as well as how much to bill for the order. If a Service Request contains billable charges and the indicator is checked when the Service Request is closed in Oracle Utilities Work and Asset Management v1.9.1.x, the billing information is sent to Oracle Utilities Customer Care and Billing. Billable charges include time, materials, and direct charges associated with the order to Oracle Utilities Customer Care and Billing.
In Oracle Utilities Work and Asset Management v1.9.1.x, the Bill Customer indicator is part of the Service Request screen.
This diagram depicts processing when an order is billed to a customer:
Assumptions and Constraints for Billing Processing
• For this integration, an Oracle Utilities Work and Asset Management v1.9.1.x user can set the Billable indicator.
No configuration exists that automatically sets the Billable indicator to a certain value.
• When Oracle Utilities Work and Asset Management v1.9.1.x sends the billable charges to Oracle Utilities Customer Care and Billing, it always sends the Oracle Utilities Work and Asset Management v1.9.1.x Expense Category and amount.
Oracle Utilities Work and Asset Management v1.9.1.x Expense Category is mapped to Oracle Utilities Customer Care and Billing Bill Charge Line Type. For every Oracle Utilities Work and Asset Management v1.9.1.x Expense Category, an equivalent Oracle Utilities Customer Care and Billing Bill Charge Line Type is set up in Oracle Utilities Customer Care and Billing. The Oracle Utilities Customer Care and Billing Bill Charge Line Type contains the default values for accounts receivable distribution code, currency code, Show On Bill indicator, Appear In Summary indicator and the Memo Only indicator that is defaulted onto the line details associated with the uploaded billable charges. Oracle Utilities Work and Asset Management v1.9.1.x does not send individual billable charge information to Oracle Utilities Customer Care and Billing (for example, accounts receivable distribution code, currency code, the indicators).
• If the SA Type created for the Billable Charge SA has a start option, the start option should not turn on the Create Billable Charge switch. The user should create the Billable Charge manually by invoking the Oracle Utilities Customer Care and Billing service - Create Billable Charge Upload Entry.
• Charges are created as part of closing the Oracle Utilities Work and Asset Management v1.9.1.x service request only if the External Order field is populated on the service request. The External Order field holds the equivalent Oracle Utilities Customer Care and Billing field activity and/or Oracle Utilities Mobile Workforce Management field order.
• The Service Point and Customer link to the service request that needs to be billed must exist in Oracle Utilities Customer Care and Billing.
If an error is encountered and the message was not successfully sent to the integration layer, no resend action is available in Oracle Utilities Work and Asset Management v1.9.1.x to send the message again. The billable charge has to be manually created in Oracle Utilities Customer Care and Billing.