Scenario 2: CC&B + MWM

In this scenario, the integration product coordinates processing between:

• Oracle Utilities Customer Care and Billing

• Oracle Utilities Mobile Workforce Management

Follow the guidelines to configure Oracle Utilities Customer Care and Billing for Scenario 1 with the following exceptions:

• Billable Charge is not used.

• Customer Interactions are not used

• No customer and asset data synchronization processing is available in this scenario.

• Feature Configuration options related to data synchronization do not need to be configured

• To Type and To Do Roles for Billable Charge SA, Customer Contacts are created as result of customer information change or creation of are not in use.