Monitoring in CC&B

Errors related to online integration are logged into XAI logs. Outgoing Messages in error can be found and resubmitted using Notification Download Staging and XAI Download Staging pages. Log files are written to the file designated during installation.

• spl.log: Used to log errors in Oracle Utilities Customer Care and Billing.

If XAI is used, refer to the following logs. If IWS is used, refer to iws_web_trace.log.

• xai.trc: Used to log request messages received by XAI and responses to these messages.

• xai.log: Used to log any activities performed by XAI.

For more information about errors and notifications refer to the Oracle Utilities Customer Care and Billing documentation.

Field Activity Creation

Use the Notification Download Staging table to check the message status for created or updated field activities.

• When a field activity is successfully created, the NDS record is in Complete status.

• If the NDS record indicates an error, check BPEL process that reads NDS records.

• If the NDS record is not created, verify whether you have an FA Integration algorithm defined on the dispatch group for the field activity.

Connection Errors

Verify whether or not the middleware is polling for NDS records properly to locate errors on outgoing messages. Refer to xai.trc or iws trace for incoming messages.