Monitoring in MWM

Errors related to XAI integration are logged into XAI logs. Log files are written to the file designated during installation. spl.log - used to log errors in Oracle Utilities Mobile Workforce Management.

• xai.trc: Used to log request messages received by XAI and responses to these messages.

• xai.log: Used to log any activities performed by XAI.

Sync Request records are created for sending new activity, status update, and activity completion outbound messages. The F1-SYNRQ batch process monitors these records and will resend the messages until successful.

For more information about errors and notifications see the Oracle Mobile Workforce Management documentation.

Common Errors

Activity Not Received

Verify whether the activity was sent to Oracle Utilities Mobile Workforce Management.

When an activity is sent to Oracle Utilities Mobile Workforce Management, a response is returned to the integration layer indicating success or failure. If the transaction failed, the response contains an error message indicating the reason for the failure. If the activity was successful, the task ID is returned in the response.

1. Search for and select the appropriate activity in the Activity portal and verify the details.

2. Check the Log tab and look for Log Type of External System to see the acknowledgments received.

Connection Errors

If the connection is not successful, check the following settings:

• Verify that the urls specified in the Message Senders are correct for the environment.

• Verify that the Oracle Application server with AIA installation is up and running.