Monitoring in WAM/ODM v2.1.x

Errors related to XAI integration are logged into XAI logs. Log files are written to the file designated during installation. spl.log - used to log errors in Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management v2.1.x.

• xai.trc: Used to log request messages received by XAI and responses to these messagesxai.log - used to log any activities performed by XAI.

If XAI is being used, refer to the following logs. If IWS is being used, refer to iws_web_trace.log.

Errors in sending activity create/update/cancel outbound messages result in Outbound messages being in error and hence the activity is in Error state. Messages can be Resend from the Activity page in case of previous errors.

For more information about errors and notifications see the Oracle Work and Asset Management documentation.

Common Errors

Activity Not Received

Verify whether the activity was sent to Oracle Utilities Work and Asset Management.

When an activity is sent from Oracle Utilities Work and Asset Management to Oracle Utilities Mobile Workforce Management, a response is returned to the integration layer indicating success or failure. If the transaction failed, an acknowledgment containing an error message indicating the reason for the failure is sent back to WAM. If the activity was successful, the MWM Task Id and PIP Common Id is returned as an acknowledgment to WAM.

1. Search for and select the appropriate activity in the Activity portal.

2. Check the Identification section and look for the MWM Task ID and the Fieldwork PIP Activity ID.

3. Check the Log tab and look for Log Type of External System to see acknowledgments received.

Connection Errors

If the connection is not successful, check the following settings:

• Verify that the urls specified in the Message Senders are correct for the environment.

• Verify that the Oracle SOA Server is up and running.