Overview of the Integration

The Process Integration Pack for Oracle Utilities Field Work supports the creation and synchronization of field work records between:

• Oracle Utilities Customer Care and Billing

• Oracle Utilities Mobile Workforce Management

• Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management

As an order is initiated within one of the applications, it is propagated to one or both of the other two applications depending on the established rules for the type of order. As the order life cycle progresses, the integration manages:

• Service Point Synchronization

• Order Creation

• Order Update, Cancel or Completion

• Appointment Booking

• Meter and Item Validation

• Billing

• Customer Update

• Service Point Query

• Unbadged Assets

• Display of Installed Assets Information in CCB Service Point Portal