• Resource Planning and Scheduling: Supports resource planners and service managers in managing resources, planning shifts, and scheduling work. The system manages activity requests sent in from host systems as well as automatically generates shifts and optimizes the schedule based on business rules.

• Common dispatching functionality: Supports dispatchers as they handle exceptions throughout the day, and enables context-based decision making at the dispatcher level. The system can be configured to automatically dispatch all activities or limit auto-dispatching to certain activity types or shifts. The system maintains real-time communication with mobile resources, tracks the location of crews and vehicles, and enables dispatchers to monitor and manage activities, crews, alerts, and key performance indicators. Common dispatching functionality is provided through the Common Dispatching Interface (CDI) portal.

• Mobile communications platform: Supports mobile crews as they perform service work, facilitating communication with the dispatcher, providing GPS-based mapping services, and processing activity status updates and work completion details. The application runs on a Mobile Data Terminal (MDT) device.