Integration Processing

The Process Integration Pack for Oracle Utilities Field Work supports the creation and synchronization of field work records between:

• Oracle Utilities Customer Care and Billing (CCB)

• Oracle Utilities Mobile Workforce Management (MWM)

• Oracle Utilities Work and Asset Management (WAM)/Oracle Utilities Operational Device Management (ODM)

As an order is initiated within one of the applications, it is propagated to one or both of the other two applications depending on the configured routing rules for the type of order. As the order life cycle progresses, the integration can manage:

• Field Activity Creation

• Field Activity Update, Cancel or Completion

• Appointment Scheduling

• Meter and Item Validation

• Billing for Field Work

• Service Point Synchronization from Oracle Utilities Customer Care and Billing to Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management

• Attachments with Field Work Completion

• Query of Service Points for Unrelated Pickup activities

• Display of Installed Assets Information in Oracle Utilities Customer Care and Billing Service Point Portal

• Customer Information Updates

• Unbadged Assets

This integration supports two different implementation models in this release:

• Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management and Oracle Utilities Work and Asset Management v1.9.x

• Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management, Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management v2.1.x

The integration points are slightly different for each of these implementation solutions.

The following diagram shows the process-driven integration flows included when Oracle Utilities Customer Care and Billing, Oracle Utilities Work and Asset Management v1.9.x, and/or Oracle Utilities Mobile Workforce Management are included in the implemented solution:

The following figure shows the process-driven integration flows between Oracle Utilities Customer Care and Billing, Oracle Utilities Work and Asset Management/Oracle Utilities Operational Device Management v2.1.x and Oracle Utilities Mobile Workforce Management:

For more details about each supported integration process and business processes, refer to the Oracle Process Integration Pack for Oracle Utilities Field Work Implementation Guide included in this release. The documentation is available on the Integrations page on Oracle Help Center.