• Customer Information: Create and maintain demographic, geographic, and contract information. Start and stop service. Capture customer interaction.

• Sales and Marketing: Create and maintain initiatives, marketing campaigns, and packages that can be offered to customers. Add eligibility criteria, as necessary, in order to target specific customer segments. Create and maintain leads and orders that can market and enroll eligible customers into initiatives and packages.

• Device Management: Create and maintain meter and item details including installation and removal information. Generate field work to initiate meter and item tests, and record their subsequent results.

• Field Work: Create and maintain field work requests. Dispatch field work to appropriate parties and record their outcome.

• Meter Reading: Generate and download meter read routes to meter readers. Upload meter read details and track of consumption trends to highlight anomalies.

• Billing and Statements: Create and maintain bills. Recalculate historical bills, as needed. Consolidate financial information from multiple accounts into a single statement.

• Rates: Configure and maintain rates that will be used to calculate charges that appear on bills.

• Payments: Post and maintain customer payments. Distribute payments based on balance-forward or open-item accounting practices. Manage automatic payments, as appropriate.

• Credit and Collections: Monitor customer debt. Create and maintain processes to encourage customers to pay overdue debt. Create and maintain payment arrangements and pay plans. Write-off debt, if necessary.

• Oracle Utilities Cloud Service Foundation: tools used to orchestrate and automate infrastructure related processes and migrate data from legacy applications into the cloud service.

• Oracle Utilities Analytics Visualization: a suite of analytics applications that provides access to data for self service exploration, discovery, visualization, and analysis. It includes rich pre-built analytical data models, metrics, and key performance indicators that allow you to derive strategic insights from your data.