Starting and Stopping Metered Service Matrix
The following matrix is representative of how a metered SP type's field activity type profile would look. The following points describe the rows, columns and cells in the matrix:
- The customer events represent the three start and stop events
that may take place at the service point.
- Start service is the event that takes place when a service point is to be started and the system has no knowledge of a related stop event.
- Stop service is the event that takes place when a service point is to be stopped and the system has no knowledge of a related start event.
- Start/stop service is the event that takes place when a service point is to be stopped for one customer and started for another at the same time.
- The SP conditions represent the state of service at a service
point. The following conditions are represented:
- A device (the meter) is either installed or not installed.
- The installed device is either turned on or off.
- The source of service (the line or pipe) is either connected to the service point or disconnected.
- If the source is disconnected, define a field activity for each potential disconnect location.
- Each cell in the matrix represents a field activity to be created by the system for the combination of customer event and service point condition.
SP Condition |
Customer Event: Start Service |
Customer Event: Stop Service |
Customer Event: Start/Stop Service |
No Device / SP Disconnected at meter |
Install meter and connect line |
N/A - no field work is necessary because the meter should have been read when it was removed |
N/A |
No Device / SP Disconnected at pole |
Install meter and connect line |
N/A - no field work is necessary because the meter should have been read when it was removed |
N/A |
No Device / SP Connected |
Install meter |
N/A - no field work is necessary because the meter should have been read when it was removed |
N/A |
Device Installed / Device Off / SP Disconnected at meter |
Connect line and turn on meter |
N/A - no field work is necessary because the meter should have been read when the service was severed |
N/A |
Device Installed / Device Off / SP Disconnected at pole |
Connect line and turn on meter |
N/A - no field work is necessary because the meter should have been read when the service was severed |
N/A |
Device Installed / Device Off / SP Connected |
Turn on meter |
N/A - no field work is necessary because the meter should have been read when the meter was turned off |
N/A |
Device Installed / Device On / SP Connected |
Read meter |
Turn off meter |
Read meter |
Device Installed / Device On / SP Disconnected at meter |
Connect line and read meter |
N/A - no field work is necessary because the meter should have been read when the line was disconnected |
N/A |
Device Installed / Device On / SP Disconnected at pole |
Connect line and read meter |
N/A - no field work is necessary because the meter should have been read when the line was disconnected |
N/A |