SA's Write-Off Debt Class | Account's Collection Class Residential | Account's Collection Class Commercial/Industrial |
Normal Write Off | ||
N/A |
SA's Write-Off Debt Class | Account's Collection Class Residential | Account's Collection Class Commercial/Industrial |
Normal Write Off | ||
N/A | Attempt to reduce the SA's balance to zero using the following methods: Synchronize current balance with payoff balance. If the debt is < $10 and > $-1, write down the debt using a write-down adjustment. | Attempt to reduce the SA's balance to zero using the following methods: Synchronize current balance with payoff balance. If the debt is < $10 and > $-1, write down the debt using a write-down adjustment. |
SA's Write-Off Debt Class | Account's Collection Class Residential | Account's Collection Class Commercial/Industrial |
Normal Write-Off | Attempt to reduce the SA's balance to zero using the following methods: Attempt to transfer debt to another active service agreement linked to the account. If the debt is < $10 and > $-1, write down the debt using a write-down adjustment. If the debt is <= $-1, create an A/P adjustment to refund the credit to the customer. If debt remains: Highest priority: If customer has a non-cash deposit, create the non-cash deposit write-off process. Otherwise, create the default write-off process for residential debt. | Attempt to reduce the SA's balance to zero using the following methods: Attempt to transfer debt to another active service agreement linked to the account. If the debt / credit is < $10 and > $-10, write down the debt using a write-down adjustment. If the debt / credit is <= $-10, create an A/P adjustment to refund the credit to the customer. If debt remains: Highest priority: If customer has a non-cash deposit, create the non-cash deposit write-off process. Otherwise, create the default write-off process for commercial debt. |
N/A | Attempt to reduce the SA's balance to zero using the following methods: Synchronize current balance with payoff balance. If the debt is < $10 and > $-1, write down the debt using a write-down adjustment. Because this debt class isn't eligible for further write-off processing, criteria used to process debt are not necessary. | Attempt to reduce the SA's balance to zero using the following methods: Synchronize current balance with payoff balance. If the debt is < $10 and > $-1, write down the debt using a write-down adjustment. Because this debt class isn't eligible for further write-off processing, criteria used to process debt are not necessary. |