SA Type | Severance Criteria Algorithm: Default | Severance Criteria Algorithm: Customer On Life Support |
Electric Residential | ||
Electric Commercial | ||
Gas Residential | ||
Gas Commercial | ||
Charitable Contribution |
SA Type | Severance Criteria Algorithm: Default | Severance Criteria Algorithm: Customer On Life Support |
Electric Residential | Create a 48-hour warning field activity. 2 days after completion, create a disconnect service field activity. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection, expire the service agreement. | Create a To Do entry asking a collection rep to call the customer. 5 days later, create a 72-hour warning field activity. 2 days after completion, create a To Do entry telling collection rep of impending life support cutoff. 3 days after completion of warning, create a disconnect service field activity AND generate a To Do entry informing a collection agent of such. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection expire the service agreement. |
Electric Commercial | Create a 48-hour warning field activity. 2 days after completion, create a disconnect service field activity. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection, expire the service agreement. | N/A |
Gas Residential | Create a 48-hour warning field activity. 2 days after completion, create a disconnect service field activity. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection, expire the service agreement. | Create a 48-hour warning field activity. 2 days after completion, create a disconnect service field activity. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection, expire the service agreement. |
Gas Commercial | Create a 48-hour warning field activity. 2 days after completion, create a disconnect service field activity. Immediately after completion of the disconnect field activity, send a letter to the customer. 10 days after completion of disconnection, expire the service agreement. | N/A |
Charitable Contribution | Expire service agreement | Expire service agreement |
Severance Process Template | Event Number | Severance Event Template | Dependent On Event(s) | Trigger Date Set To X Days After Completion Of Dependent Events |
Utility severance - default | 10 | Field activity - 48 hour disconnect for non-payment warning | N/A - first event | 0 |
20 | Field activity - disconnect for non-payment | 10 | 2 | |
30 | 'Service has been disconnected' letter | 20 | 0 | |
40 | Expire service agreement | 20 | 10 | |
Electric life support residential severance | 10 | Generate delinquent life support customer To Do entry | N/A - first event | 0 |
20 | Field activity - 72 hour disconnect for non-payment warning | 10 | 5 | |
30 | Generate impending life support cutoff To Do entry to C&C rep | 20 | 2 | |
40 | Field activity - cut for non-payment | 20 | 3 | |
50 | Service has been disconnected letter | 40 | 0 | |
60 | Expire service agreement | 40 | 10 | |
Just expire severance | 10 | Expire service agreement | N/A - first event |
Severance Event Template | Event Type |
48-hour warning | Generate Field Activity - Disconnect Warning |
72-hour warning | Generate Field Activity - Disconnect Warning |
Disconnect for non payment | Generate Field Activity - Cut For Non-Payment |
Delinquent life support customer | Create To Do Entry - C&C Rep Role |
Impending life support cutoff | Create To Do Entry - C&C Rep Role |
Service has been disconnected letter | Send Letter - Customer Contact Type is Disconnect Letter |
Expire service agreement | Expire Service Agreement |