Status-Specific Business Rules
As described in
Lifecycle
, when you set up a case type, you define the possible states its cases can pass through. The following topics describe business rules that can be configured for each state.
A Script That Helps A User Work Through A Case
Required Fields Before A Case Enters A State
Validation Before A Case Enters A State
Additional Processing When Entering A State
Validation Before A Case Exits A State
Additional Processing When Exiting A State
Automatic Transition Rules
Script Launching Option
Which Users Can Transition A Case Into A State
Parent topic
Case Type Controls Everything
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