Maintaining Cases
Your organization can use the case management functionality to manage a variety of situations, such as:
• a high-bill complaint,
• a bankruptcy,
• an inspection of a premise,
• a customer's request for literature,
• a contractor's request to extend a line,
• a customer's rejection of a quote,
• a customer's request to change information on a future date,
• the processing of a market message in a deregulated environment
Note:
Since an implementation can configure virtually every aspect of a case, the look and feel of the case management page are dynamic based on how
case types have been configured.
Parent topic