Oracle Utilities Customer Care and Billing Overview
Oracle Utilities Customer Care and Billing (CCB) manages customer information and processes associated with the customer lifecycle including:
• Sales and marketing, and program management.
• Customer information for residential, commercial, and industrial customers; including, complex premise management, umbrella agreements, and quotations proposals.
• Starting and stopping service; including, order entry for eligible products and services.
• Customer care interactions for inbound communications (such as phone calls), outbound communications (such as letters or notifications), and case management (configurable customer processes).
• Advanced rating rules.
• Financial management for billing, budget plans, deposits, loans, and payment processing (including cashiering portals).
• Credit and collection for overdue receivables management.
Oracle Utilities Customer Care and Billing acts as a detailed sub ledger for accounts receivables with the ability to send results to a general ledger. It also provides a Control Central portal that increases productivity by providing a comprehensive view of the customer and their related account information so that most questions can be quickly answered without having to navigate through the system.