The Big Picture of Outage Care Integration
Oracle Utilities Customer Care and Billing is the central repository for customer information; for example, name, address, phone number, etc. Oracle Utilities Network Management System is the central repository for outage information; for example, outage calls, affected supply nodes, expected restoration time, etc.
In an integrated
environment, each system provides information to the other system
so that they can operate together seamlessly.
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The outage system uses the set of current customers to determine and manage outages to minimize their impact.
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The outage system is informed of outages captured in Oracle Utilities Customer Care and Billing.
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Oracle Utilities Customer Care and Billing uses the current status of an outage at a given premise for customer service.