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Oracle Utilities Customer Cloud Service
Oracle Utilities Customer Cloud Service
  1. Home
  2. Oracle Utilities Customer Cloud Service User Guides
  3. Administrative User Guide
  4. Customer to Meter Administrative User Guide
  5. Defining Credit & Collections Options
  6. The Big Picture Of Credit & Collections
  7. The Big Picture Of Collection Processes
  8. How Are Collection Processes Cancelled?
  9. A New Payment Plan Can Cancel A Collection Process
  • Oracle Utilities Customer Cloud Service User Guides
    • Business User Guide
    • Administrative User Guide
      • Framework Administrative User Guide
      • Customer to Meter Administrative User Guide
        • Customer to Meter Overview
        • Customer To Meter Configuration
        • Defining General Options
        • Defining System-Wide Options
        • Defining Financial Transaction Options
        • Defining Customer Options
        • Defining Service Order Options
        • Defining Credit & Collections Options
          • The Big Picture Of Credit & Collections
            • Collection Criteria vs. Severance Criteria vs. Write Off Criteria
            • The C&C Monitors
            • The Big Picture Of Collection Processes
              • How Does The Account Debt Monitor Work?
              • How Are Collection Processes Cancelled?
                • The Collection Process Monitor Can Cancel A Collection Process
                • A New Payment Plan Can Cancel A Collection Process
                • A User May Cancel A Collection Process At Their Discretion
                • Stopping A Service Agreement May Cancel A Collection Process
            • The Big Picture Of Collection Events
            • The Big Picture Of Severance Process Cancellation
            • The Big Picture Of Severance Events
            • The Big Picture Of Write Off Processing
            • The Big Picture Of Write-off Events
            • Calendar vs. Work Days
            • The Big Picture Of Payment Arrangements and Pay Plans
          • Creating Collection, Severance & Write-Off Procedures
          • How To
        • Defining Asset Options
        • Defining Location Options
        • Defining Device Options
        • Defining Device Installation Options
        • Defining Device Measurement Options
        • Defining VEE Options
        • Defining Usage Options
        • Defining Time of Use Options
        • Defining Premise and Service Point Options
        • Defining Bill and Measurement Cycles
        • Defining Service Agreement Type (SA Types)
        • Defining SA Relationship Options
        • Defining Service Credit Options
        • Defining Loan Options
        • Defining Non-Billed Budget Options
        • Defining Quotation Options
        • Defining Case Management Options
        • Defining Umbrella Agreement Options
        • Reports Addendum
        • Defining Overdue Processing Options
        • Defining Prepaid Metering Options
        • Defining Conservation Program Options
        • Defining Open Market Options
        • Defining Consumer Contract Options
        • Configuration
        • Integration
        • Defining Communication Options
        • Defining Data Extract Options
        • Defining Aggregation Options
        • Defining Consumption Synchronization Options
        • Defining Dashboard Options
        • Defining Measurement Reprocessing Options
        • Information Lifecycle Management (ILM)
        • Defining Outage Storm Mode Options
        • Running Initial Periodic Estimation
        • Defining Oracle Utilities Rate Cloud Service Options
        • Defining Oracle Utilities Billing Cloud Service Options
        • Smart Grid Gateway Adapters
        • Defining Settlement Options
    • Oracle Utilities Cloud Service Foundation

A New Payment Plan Can Cancel A Collection Process

Refer to Collection Process / Severance Process Cancellation When A Pay Plan Is Created for the details.

Note:

Real time cancellation. Please be aware that the system will cancel a collection process real time when a pay plan is created (if the pay plan's scheduled payments are enough to pay-off the customer's outstanding debt).

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