Welcome to Oracle Utilities Customer Cloud Service

Oracle Utilities Customer Cloud Service is a customer care, service order, metering and billing solution. The solution is designed to cater for utilities of all sizes, supports one to many utility service types, and handles the complexities associated with a utility's processes.

Oracle Utilities Customer Cloud Service includes:

• Customer information and customer lifecycle processing including:
  • Sales and marketing management
  • Customer information management for various types of customers, starting & stopping service, and supporting inbound and outbound customer care interactions.
  • Financial management including rating, billing, payment, and collections activities.
• Meter data management functionality, including:
  • Device and measurement data management including validating, editing, and estimating incoming data
  • Usage management for calculating billable usage or billing determinants
• Service order management for orchestrating service order activities
• Operational device management functionality, including:
  • Asset management, including location management and tracking of individual devices throughout their lifecycle, capturing device configurations and settings, and managing configuration between devices and components
• Market Transaction Framework for United States Distribution:
  • A separate add-on subscription is required to enable use of the Market Transaction Framework for United States Distribution functionality.
  • Objects used with Market Transaction Framework for United States Distribution are denoted with the "U2" prefix. For example, the "810 Market Configuration" business object code is "U2-810MarketConfiguration". Use of any objects, including business objects, business services, scripts, algorithms, batch controls, and other objects beginning with the "U2" prefix is available only with a Market Transaction Framework for United States Distribution subscription.
• Oracle Utilities Cloud Service Foundation: tools used to orchestrate and automate infrastructure related processes, migrate data from legacy applications into the cloud service, and manage batch scheduling and processing using the SaaS Batch Scheduler.
• Oracle Utilities Analytics Visualization: a suite of analytics applications that provides access to data for self service exploration, discovery, visualization, and analysis. It includes rich pre-built analytical data models, metrics, and key performance indicators that allow you to derive strategic insights from your data.

AI Features in Oracle Utilities Customer Cloud Service

This section outlines Artificial Intelligence (AI)-based features in Oracle Utilities Customer Cloud Service.

AI-based features in Oracle Utilities applications are not enabled by default. Unless noted otherwise. customers must opt-in to these features.

Table 2-1 Customer Cloud Service AI Features

Feature Name	Description	Type of AI	Enabling/Disabling
Machine Learning Anomaly Scoring	Machine Learning Anomaly Scoring is a method of processing incoming initial measurement data designed to use Artificial Intelligence and Machine Learning neural network models to recognize "normal" versus anomalous measurement values, and only perform Validation, Editing, and Estimation (VEE) processing for measurements deemed to be anomalous. See Machine Learning Anomaly Scoring and Configuring Machine Learning Anomaly Scoring in the Oracle Utilities Customer Cloud Service User Guides for more information.	Machine Learning	Machine Learning Anomaly Scoring is not enabled by default. It relies on machine learning models that must be deployed as part of your cloud service implementation.