Configure Single Sign On

For your employees to access CX for Utilities applications, you must set up your system to enable single sign on (SSO) for your Oracle Fusion and Customer Cloud Service systems.

This chapter provides instructions for setting up SSO using the suggested topology displayed in the following image. Your implementation might vary from this topology, based on the setup of your environments. Changes in topology could result in changes to the instructions provided here. Before you attempt these steps, work with your delivery team to ensure you fully understand the topology of your implementation, and how it impacts your SSO configuration.

This suggested topology provides SSO via the Fusion applications identity domain, as shown here:

This diagram illustrates the CX for Utilities Single Sign On setup.

To configure SSO, your system administrator must complete the following steps, as depicted in the above image:

  • Step 1: Set up your Customer Cloud Service identity domain as the service provider in your Fusion applications identity domain.

  • Step 2: Set up your Fusion applications identity domain as your identity provider in the Customer Cloud Service identity domain.

When you have completed these steps, you then test your SSO setup to verify that it works. If you need assistance gathering this information, contact My Oracle Support or your delivery team.

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