Predefined Privileges and Roles - CX for Utilities Sales

These are the predefined functional privileges associated with CX for Utilities Sales:

• Access Business Customer Hierarchy

• Access Business List on Home Page

• Access Knowledge Management on Home page

• Access Customer 360

• Access C360 Leads and Opportunities Tab

• Access Premium Service Actions in CIS

• Access Utilities Tile under Sales Folder

• Access Utilities Tile under Service Folder

• Access Utility Smart Actions

• View Knowledge Management Administrative Console

• View My Day Work Queue

• View Utilities Call Center module

• View Utilities Create Contact Flows

Not all privileges are fully functional.

This table outlines the predefined job roles for CX for Utilities Sales:

Job Role and Description	Privileges	Child Job Roles
Utilities Key Account Manager for Sales	View utilities create contact flows View My Day Work Queue Access Utilities Tile under Sales Folder Access Knowledge Management on Home Page Access Customer 360 Access C360 Leads and Opportunities tab Access Business List on Home Page Access Business Customer Hierarchy Access Utility Smart Actions	Sales Representative Knowledge Home for Service Knowledge Search Service Knowledge Home Access Groups Enablement
Utilities Key Account Manager for Service	View Utilities Create Contact Flows View Utilities Call Center module View My Day Work Queue Access Utilities Tile under Service Folder Access Premium Service Actions in CIS Access Knowledge Management on Home Page Access Customer 360 Access Business List on Home Page Access Business Customer Hierarchy Access Utility Smart Actions	Customer Service Representative Knowledge Home for Service Knowledge Search Service Knowledge Home
Utilities Key Account Supervisor for Sales	View Utilities Create Contact Flows View My Day Work Queue Access Utilities Tile under Sales Folder Access Knowledge Management on Home Page Access Customer 360 Access C360 Leads and Opportunities tab Access Business List on Home Page Access Business Customer Hierarchy Access Utility Smart Actions	Knowledge Home for Service Knowledge Authoring Knowledge Search Service Knowledge Author Service Knowledge Home Engagement Channel Supervisor Access Groups Enablement
Utilities Key Account Supervisor for Service	View Utilities Create Contact Flows View Utilities Call Center module View My Day Work Queue Access Utilities Tile under Service Folder Access Premium Service Actions in CIS Access Knowledge Management on Home Page Access Customer 360 Access Business List on Home Page Access Business Customer Hierarchy Access Utility Smart Actions	Customer Service Manager Knowledge Home for Service Knowledge Authoring Knowledge Search Service Knowledge Author Service Knowledge Home Engagement Channel Supervisor Access Groups Enablement
Utilities Key Account Administrator	View Utilities Create Contact Flows View Utilities Call Center module View My Day Work Queue View Knowledge Management Administrative Console Access Utilities Tile under Service Folder Access Utilities Tile under Sales Folder Access Premium Service Actions in CIS Access Knowledge Management on Home Page Access Customer 360 Access C360 Leads and Opportunities tab Access Business List on Home Page Access Business Customer Hierarchy Access Utility Smart Actions	Customer Relationship Management Application Administrator Customer Service Administrator Knowledge Analytics Knowledge Setup and Maintenance Knowledge User Management Knowledge Search Service Knowledge Rest Administrator Sales Administrator Engagement Channel Application Administrator Access Groups Enablement