Accessing CX for Utilities Agent Service

To access the features of CX for Utilities Agent Service, you start from the Oracle Fusion Home Page. All roles use the same process to log in, but the system displays different tabs depending on the roles assigned to the logged-in user.

  • Agents are brought to the Person and Premise Search

  • Managers are brought to the Work Queue

Note: Contact your manager to receive log in information for the Oracle Fusion Home Page.

To access the experience:

  1. From the Oracle Fusion Home Page, click the Service option at the top of the screen.

  2. From the Service portal, click the Utility Accounts button.

  3. By default, the system displays the Person and Premise Search tab for agents and displays the Work Queue tab for managers. System administrators can change the default landing tab by role or by user as needed, using profile options.

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