Accessing the Work Queue

You use the Work Queue to search for, select, and manage service requests and to do tasks. The service requests that appear in your work list are from the Oracle Fusion Service system, and the to do tasks that appear are from your Oracle Utilities customer information system. You can use the View Work Queue smart action to view the Work Queue from Account 360.

View the Work Queue

To view the Work Queue:

1. Access Account 360 for your account.
2. In the Smart Action bar, type and then select View Work Queue.
3. The system opens the Work Queue.
4. For information about using the Work Queue, see Using the Work Queue.