Editing Billing Accounts on a Service Request

You can add billing accounts, premises, and service points to a service request to ensure that the details of the request are associated with the correct entities.

For additional information about viewing or editing service requests in Oracle Fusion Service, see Service Requests in the Using Service Center in the Redwood Experience Guide

To add, edit, or remove billing accounts, premises, or service points to a service request, use one of the following methods to access the Edit Billing Accounts page.

From Account 360

1. Accessing the service request you want to edit on the Service tab of Account 360.
2. Click the Edit Billing Accounts link in the Action column.
3. The system opens the <Service Request Title>: Billing Accounts form in Oracle Fusion Service.
4. Complete the steps listed in the next task and then use your browser Back button to return to Account 360.

From a Service Request in Oracle Fusion Service

1. Access the service request in Oracle Fusion Service.
2. Using the Smart Action bar at the top of the screen, type and then select Edit Billing Accounts.
3. Complete the steps listed in the next task, save your changes, and then return to the service request.

• Manage Billing Accounts, Premises, and Service Points