Managing Notification Preferences

You use the Notification Preferences section of the form to specify whether the contact is notified about specific types of information, and if so, what contact method is used for the notification. To add a contact method to a notification, that contact method must already exist for the contact. You can set notification preferences for any subscription-based notification types that are configured in your Oracle Utilities customer information system. Contacts must sign up to receive these notifications.

These are some examples of notification types that can be implemented:

• Credit and Collections
• Programs and Offers
• Service Advisory
• Bill Due
• Bill Ready
• Bill Routing Email
• Late Payment
• Payment Received

To set up notifications, you click the Enroll and add contact link next to an item. You then specify the contact method that should be used for that notification type. You can edit the notification preferences or turn them off by removing the contact method from the notification type.

Be aware that some notifications are mandatory and cannot be removed. To learn more about notifications, see Setting Up Notification Preference Options in the Administrative User Guide associated with your Oracle Utilities customer information system. Documentation for these systems is available in the Energy and Water Help Center.

Enroll in a Notification

To enroll in a notification:

1. From Account 360, complete one of these steps:
   • Use the Show Contacts smart action to view a list of contacts. On the contact you want to view, use the Edit linked billing accounts option to open the <Contact Name> Billing Account Summary drawer, which lists all billing accounts associated with the contact. Use the Update Communication Preferences option from the action menu on the billing account you want to update.
   • Search for and select a billing account. Select View contacts from the action menu, which opens a drawer with a list of contacts. Use the Update Communication Preferences option from the action menu on the contact you want to update.
2. The system opens the Set Communication Preferences drawer.
3. In the Notification Preferences section of the screen, click the Enroll and add contact link next to the notification you want to set up.
4. In the Send To field, select from a list of valid contact method records.
5. Be aware that notification types can be configured to enable users to set additional parameters. For example, a notification can be configured to enable the contact to enter a value in the Day(s) before notification field, which controls when the notification is sent. For example, if you want to receive the Bill Due notification type 4 days before the billing due date, enter 4 in this field.
6. Click the Enroll button to save your changes.