Getting Started

The Customer Service Interface (CSI) Cloud Service includes a Bill Advisor tool that enables Customer Service Representatives (CSRs) to more effectively resolve high-bill inquiries. The following components are available in this service:

• Customer Service Interface - Bill Advisor
• Inside Opower

For an overview of all cloud services available from Oracle Utilities, see the Oracle Energy and Water Cloud Service Descriptions online at Oracle Contracts - Cloud Services Service Descriptions. For an overview of additional functionality available in the CSI, see the Oracle Utilities Opower Customer Service Interface - Program Management Product Overview.