3 Customer Service Interface - Bill Advisor

The Bill Advisor tab in the CSI is a set of features and insights that have been specifically designed to help CSRs resolve high-bill inquiries. Bill Advisor lets users search for and view basic customer information, compare a customer's current bill to previous bills, view long-term energy use and weather trends, and send follow-up emails to thank customers for their time.

Bill Advisor tab screenshot highlighting the areas of the interface including the customer search, customer information, home profile, bill comparison, energy history, and follow-up communication areas.