Contacting Oracle Utilities Opower Support

If you face a problem or question that you have trouble addressing, you may need to escalate the issue to the Oracle Utilities Opower Client Support team. This can be done by submitting a case on the Client Support Portal.

Note: Only Program Managers have permissions to submit a support case. Customer Support Representatives must escalate issues to their Program Manager.

To contact support and submit a support case:

1. Sign in to the Customer Service Interface.
2. Click the Oracle Support link in the upper right corner of the page.
3. On the page that displays, enter your user name and password.
4. Use the features available to create a new support case.