Viewing a Sent AMI Customer Education Report

If the customer contacts you with concerns or questions about an AMI Customer Education Report that they received, you can view the customer’s AMI Customer Education Report through the CSI.

To view a sent AMI Customer Education Report:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. On the customer's account page, look in the Customer Education Reports area. A list of the customer's AMI Customer Education Reports is displayed. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).
4. Click the name of a report to view it.