Business Customer Engagement Digital Self Service - Energy Management FAQs

What is the purpose of this program?

Most businesses are eager to be more energy efficient and save money, but they're not always sure how. The purpose of the Business Customer Engagement program is to provide more information about your energy use so you can make informed choices and save money. We welcome your feedback.

Can I access my account using my device of choice?

Yes. The features and widgets in the Business Customer Engagement program use a responsive design which allows them to resize automatically for a broad range of device and screen sizes.

How can I access information for a different property I manage?

It depends on whether the information you are viewing is in an embedded widget or part of a standalone web account.

  • If you are viewing information in an embedded widget within your utility's website, you can use the account selector menu of the widget to switch between information for different properties.
  • If you are logged in to a standalone web account, you must log out and then go to your utility website to switch a different account for a different property.

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Why doesn't my bill comparison match up exactly with my bill?

Your bill comparison displays billing data that is sent by your utility to Oracle Utilities Opower. The data sent by your utility may not always include all the information listed in your bill, such as taxes and fees. For this reason, your bill comparison may not match your bill exactly. However, your bill comparison will still show how much you were charged for energy, as well as useful insights about the major reasons for differences between your bills (such as the impact of weather or a difference in the length of the bill period).

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How can I reset my password?

Note to CSRs: If a utility implements single sign-on (SSO) authentication, all password management is handled by the utility's website. The information below is applicable to non-SSO customers who can manage their password from the standalone Business Customer Engagement Digital Self Service - Energy Management web portal. If you are unsure if your utility is using SSO or not, contact your supervisor.

If you have forgotten your password, you can use the Forgot Password link from the sign-in page of the web portal. You must provide the email address associated with your web account. An email is sent to this email address, which links to a form to create and confirm a new password.

If you know your current password and want to update it, select the Account and Preferences link to access your account options. You can then use the Login Details to update your password.

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