Distributed Energy Resources FAQs

Why did I receive this email?

You are receiving this email because you are a customer who has been identified as having solar panels.

How was I selected to be part of this program?

You were selected to be part of this program because you are currently on an electricity rate plan, and you have been identified as a customer who has solar panels. These communications will help you better understand your solar bill, and help you become more efficient on your solar program.

Can I opt out of these emails?

Yes. You can opt out in a number of ways. The options available will depend on your utility's setup and program design.

From the web: The recommended method is to use the Digital Self Service - Energy Management Web Portal Account and Preferences section to change your preferences. If you unsubscribe in this way, you will be able to subscribe again in the future.

Note: Some utilities choose to host their own account services. If your utility does not offer the Digital Self Service - Energy Management Web Portal as part of their program, contact your utility for more information about account management.

From an email: Click the unsubscribe link at the bottom of the email and follow the instructions to opt out.

Warning: If you click Unsubscribe in the email and then click to unsubscribe from all emails, this action is permanent, and you will not be able to opt back in. If you click to opt out of Distributed Energy Resources emails only, then you can opt back into them at a later time.

Can I opt back in after I have opted out?

It depends on how you opted out. If you clicked to unsubscribe from all emails, then you cannot opt back in. If you clicked to opt out of Distributed Energy Resources emails only, you can opt back in at a later time.