Peak Time Rebates FAQs
Why am I receiving these notifications?
You are receiving these notifications because you are enrolled in the Peak Time Rebates program to help you earn credits towards your next bill by reducing your energy usage on particular days.
What are some ways I can save energy during a peak event?
The tips you can follow vary depending on whether the peak event takes place during the summer or winter. Here are a few of the most effective ways you can save electricity during a peak event in the summer.
- Raise your thermostat by 3-4 degrees. Decreasing your use of air conditioning during peak hours is the most effective way to save energy.
- Use fans and reduce air conditioning. Fans can help you beat the heat while reducing your AC needs. Every degree counts. Raise your thermostat's setting by 3-4 degrees during peak hours and stay close to fans to help keep cool.
- Enjoy unplugged activities. Put off running the dishwasher or doing the laundry until nighttime. Instead of watching TV or using electronics that need to be plugged in, read a book, play a board game, or spend quality time with your household members.
Can I receive different communications through different channels?
Yes. Pre-event and post-event communication preferences are independent of one another. It is possible, for example, to receive pre-event communications via text and post-event communications by email.
Why didn't I receive a communication after the event ended?
There are several reasons that you may not have received a communication after the event ended. You may not have configured your preferences for how you want your communication delivered to you, or your contact information may be incorrect.
Can I opt out of this program?
Yes. You can opt out in a number of ways. The options available will depend on your utility's setup and program design.
From the web: The recommended method is to use the Digital Self Service - Energy Management Web Portal Account and Preferences section to change your preferences. If you unsubscribe in this way, you will be able to subscribe again in the future.
Note: Some utilities choose to host their own account services. If your utility does not offer the Digital Self Service - Energy Management Web Portal as part of their program, contact your utility for more information about account management.
From an email: Click the unsubscribe link at the bottom of the email and follow the instructions to opt out.
Warning: If you click Unsubscribe in the email and then click to unsubscribe from all emails, this action is permanent, and you will not be able to opt back in. If you click to opt out of Peak Time Rebate emails only, then you can opt back into them at a later time.
From a text alert: Reply STOP to the alert. This method blocks all communications through that specific channel. If you reply with STOP, you will never receive an SMS again.
From a voice alert: Press the appropriate number on your phone as described in the message. This method permanently unsubscribes you from the voice alerts, and you will be unable to subscribe at a later time.