Privacy FAQs

Are you sharing my energy use information with my neighbors?

No, your identity is kept completely anonymous. In the case of the neighbor comparison, we use an average of 100 similar homes in your area, but only you can see your own energy use. Many of our customers are finding that this context is very helpful in making decisions about their energy use, and we hope you will find the comparison valuable as well.

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Do you use parcel data, and if so, where do you get it?

Yes, we do try to use parcel data (data about a property, such as the size, heating type, and so on) only if it is available, since it helps with the neighbor comparison process.

Note to CSRs: For example, US locales get parcel data from public data sources such as tax assessor or county records. The nature of parcel data and how it is obtained in your country may differ. Have your supervisor contact Oracle Utilities to find out whether parcel data is being used in the product for your customers and how the parcel data is obtained.

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What do you use parcel data for?

Parcel data often includes information about a household size, type of heating system, type of cooling system, and so on. We can use this information to identify other households that are similar to yours.

Note to CSRs: If you support customers in a non-US locale, the nature of parcel data may be different than in the US. Have your supervisor contact Oracle Utilities to find out whether parcel data is being used in the product for your customers and what type of information the parcel data contains.

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Do you report data about me back to the parcel data source?

No, we do not report any information we collect about you to the source of the parcel data.

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