Program FAQs

What is the purpose of the program?

Most people are eager to make their home more efficient and save money, but they're not always sure how. The purpose of program is to provide more information about your energy so you can make informed choices, get tips on how to lower your usage, avoid a high energy bill, and save money. We also want to give you tools to see your energy patterns over time and identify what consumes the most energy in your home. We welcome your feedback.

How was I selected to be a part of this program?

Different utilities have different goals, and so they may select program participants in different ways. Some utilities select all eligible customers in a service area. Other utilities select a random subset of eligible customers. Either way, the goal is to help you understand your energy use and lower your bill.

Note to CSRs: Your utility may want you to emphasize a specific method for how customers were selected. Check with your supervisor for more information.

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Can I opt out of this program?

Yes. The Oracle Utilities Opower program is provided to help you understand your home energy use, save energy, and lower your bills. However, if you would like to opt out, you may be able to do so in the account settings section of the web portal. I can also help you manage some of your preferences over the phone.

Note to CSRs: See Managing a Customer's Preferences for instructions on how to opt a customer out of a product.

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Why am I not getting a communication even though my preference for it is set?

Each communication has specific eligibility requirements. For example, some communications require smart meter data or a minimum number of historical bills. If you do not meet these criteria, you will be unable to receive the communication even though your preference for it is set. Let me check to see if this is the case.

Note to CSRs: The eligibility requirements for each communication vary by utility. If you need eligibility details, ask your supervisor or contact Oracle Utilities Opower client support.

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