Viewing a Sent High Bill Alert (non-AMI) Communication

To more effectively answer questions about alerts, you can view copies that have been sent to a customer.

To view a sent alert:

1. Sign in to the Customer Service Interface.
2. Find and open the customer's account.
3. On the customer's account page, look in the Customer Usage Notifications area. A list of the customer's alerts is displayed, with the most recent alert at the top. Each communication lists the type of communication, date and time it was sent, and whether it was delivered or attempted (and not successfully delivered).
4. Click the name of an alert to view a sent version of it.